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Commitment to Protecting and Supporting Your Privacy

 

United Federation Of Volunteers For Refugees Action (UFVRA Inc, Commitment to Protecting and Supporting Your Privacy

 

UFVRA - Australia is committed to protecting and supporting your right to privacy by managing (including collecting, storing, reporting archiving, and disposing) personal information in a manner that complies with the Privacy Act 1988 and the 13 Australian Privacy Principles (personal information’ means information, or an opinion, about an identified individual, or an individual who is reasonably identifiable).

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The kinds of personal information we collect and hold

Your personal information is only collected if you give us consent to do so. Consent can be either in writing or verbally. If consent is given verbally, a note will be made on your file that you have given verbal consent.

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UFVRA - Australia will only collect information that is necessary to provide services to you. This information may include the following:

“your name, address, contact details, health information, gender, cultural identity, health status, special care needs, Aboriginal or Torres Strait Islander status, communication needs (e.g. interpreter or translator), Centrelink number, bank details (for loan applications), criminal history, superannuation and tax file numbers (for employees), emergency contact information, driver’s license or other forms of identification or other information deemed necessary to provide you with the service you are seeking”.

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How we collect personal information

We may ask you to provide us with certain types of personal information if you wish to obtain a particular service from us. This might happen over the telephone, through our website, by filling in a paper form, or meeting with us face-to-face. We will explain how we will use the personal information we are asking for. The notice may be written or verbal.

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You might also provide your personal information to us, without us directly asking for it, for example if you engage with us on social media.

Information that we collect from others

If you apply for a job or contract with us, we will collect personal information about you from your referees. With your consent we may also use a third-party service to ensure your employment, educational identity and criminal history records are valid. We may also check some details about our suppliers from publicly available sources, such as the Australian Business Register and ASIC databases.

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Information we generate ourselves

We maintain records of the interactions we have with clients, including the products and services we have provided to you, records of conversation and complaints, information about you and your family including age, medical conditions, household income, and complaint records.

We collect limited information about users of our websites, for diagnostic and analytic purposes. We use cookies and gather IP addresses to do so, but we do not trace these back to individual users.

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The types of personal information we collect

The types of personal information we collect about our clients includes:

Name and contact details Parent/guardian name and contact details Demographic information, Health information, Household income and employment status to provide the service or product you have requested to provide technical or other support to you to answer your enquiry about our services, or to respond to a complaint to manage our employment or business relationship with you to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications)to comply with legal and regulatory obligations if otherwise permitted or required by law, or for other purposes with your consent, unless you withdraw your consent.if necessary to provide the service or product you have requested if necessary for the safety of you or others if otherwise permitted or required by law for other purposes with your consent. Your personal information is only collected if you give us consent to do so. Consent can be either in writing or verbally. If consent is given verbally, a note will be made on your file that you have given verbal consent.

UFVRA - Australia will only collect information that is necessary to provide services to you. This information may include the following:

“your name, address, contact details, health information, gender, cultural identity, health status, special care needs, Aboriginal or Torres Strait Islander status, communication needs (e.g. interpreter or translator), Centrelink number, bank details (for loan applications), criminal history, superannuation and tax file numbers (for employees), emergency contact information, driver’s license or other forms of identification or other information deemed necessary to provide you with the service you are seeking”.

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How we collect personal information

We may ask you to provide us with certain types of personal information if you wish to obtain a particular service from us. This might happen over the telephone, through our website, by filling in a paper form, or meeting with us face-to-face. We will explain how we will use the personal information we are asking for. The notice may be written or verbal.

You might also provide your personal information to us, without us directly asking for it, for example if you engage with us on social media.

Information that we collect from others

If you apply for a job or contract with us, we will collect personal information about you from your referees. With your consent we may also use a third-party service to ensure your employment, educational identity and criminal history records are valid. We may also check some details about our suppliers from publicly available sources, such as the Australian Business Register and ASIC databases.

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Information we generate ourselves

We maintain records of the interactions we have with clients, including the products and services we have provided to you, records of conversation and complaints, information about you and your family including age, medical conditions, household income, and complaint records.

We collect limited information about users of our websites, for diagnostic and analytic purposes. We use cookies and gather IP addresses to do so, but we do not trace these back to individual users.

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The types of personal information we collect

The types of personal information we collect about our clients includes:

<Name and contact details Parent/guardian name and contact details Demographic information Health information Household income and employment status to provide the service or product you have requested to provide technical or other support to you to answer your enquiry about our services, or to respond to a complaint to manage our employment or business relationship with you to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications)to comply with legal and regulatory obligations if otherwise permitted or required by law, or for other purposes with your consent, unless you withdraw your consent.if necessary to provide the service or product you have requested if necessary for the safety of you or others if otherwise permitted or required by law or for other purposes with your consent.Rhoda Mussyimi

Executive Assistant

Email: admin@ufvra.org.au

 

While we endeavor to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days. Further information about UFVRA - Australia Feedback and Complaints processes can be found within the Feedback and Complaints Procedure.

 

If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them on 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to them at OAIC, GPO Box 5218, Sydney NSW 2001

While we endeavor to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days. Further information about UFVRA - Australia Feedback and Complaints processes can be found within the Feedback and Complaints Procedure.

If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them on 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to them at OAIC, GPO Box 5218, Sydney NSW 2001. United Federation of Volunteers For Refugees Action | www.ufvra.org.au

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