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Get in Touch

Feedback and Complain

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120 Beau-desert Road, Queensland Brisbane, 4105  /  Tel. 123-456-7890

Our Feedback and Complaints policy

What are we doing well? What could we be doing better?

At UFVRA – Australia, we appreciate your feedback and are always willing to take any comments on-board.


We provides an accessible, confidential and fair transparent system for clients/participants and/or their representatives to provide positive and negative feedback about the care and services they receive

We clarify the roles and responsibilities of staff to ensure complaints are handled fairly and objectively

We effectively manage complaints and issues identified, setting out how staff record and analyse complaint data

  • We respond appropriately to feedback received formally, informally, written or verbal in a timely manner.

  • We identify barriers that make it difficult for clients to raise issues and create a culture that welcomes and supports them – this may include:

  • Literacy and language skills

  • Cultural and linguistic background

  • Physical, mental, cognitive and sensory abilities

We use feedback data to improve the quality of care and services to lead to better outcomes in the organization.

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