Client Charter

By working together, you will receive the best service possible. You have rights: to be treated well, to participate fully, to speak out. If we forget this or treat you badly, you have the right to complain

 

Your right to be treated well

• We will treat you with respect and dignity

• We will treat you fairly and speak honestly

• We will protect your personal information and only use it for the right reasons

• We will provide good quality services that suit your needs, age, lifestyle and cultural background

 

Your right to participate

• You have the right to a safe and comfortable place to use the service

• You have the right to make choices and decisions about the services you receive

• You have the right to the information you need to make good choices

• You have the right to have someone help you make the best choices – an advocate or support person

• You have the right to get help accessing services in the community

Your right to speak out

• You have the right to complain about the service

• You have the right to a reply as quickly as possible

• If you still are not happy, you have the right to complain again or talk with the NDIS Commission

 

You can help

• Make sure to update your contact information as it changes

• Keep your appointments – or let us know if you can’t

• Choose someone to support you make decisions – an advocate, friend or family member

• Treat other people with fairness, honesty and respect

• Respect other people’s right to a safe and comfortable environment

• Respect other people’s right to privacy and confidentiality

• Give us honest feedback about our services

You can contact us by:

• Contacting your therapist

• Contacting  UFVRA management at admin@ufvra.orga.au

• Writing to us at 120 beaudesert road moorooka qld 4105

• Sending us an email admin@ufvra.org.au

Contact the NDIS Commission

(w) www.ndiscommission.gov.au

(t) phone: 1800 035 544

TTY: 133 677

Interpreters can be arranged

You can contact the National Disability Advocacy Program

(e)disabilityadvocacy@dss.gov.au

Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601

Or search “disability advocate” online