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Rights and Responsibilities

 

Client Charter

By working together, you will receive the best service possible. You have rights: to be treated well, to participate fully, to speak out. If we forget this or treat you badly, you have the right to complain

 

Your right to be treated well

  • We will treat you with respect and dignity

  • We will treat you fairly and speak honestly

  • We will protect your personal information and only use it for the right reasons

  • We will provide good quality services that suit your needs, age, lifestyle and cultural background

 

Your right to participate

  • You have the right to a safe and comfortable place to use the service

  • You have the right to make choices and decisions about the services you receive

  • You have the right to the information you need to make good choices

  • You have the right to have someone help you make the best choices – an advocate or support person

  • You have the right to get help accessing services in the community

Your right to speak out

  • You have the right to complain about the service

  • You have the right to a reply as quickly as possible

  • If you still are not happy, you have the right to complain again or talk with the NDIS Commission

 

You can help

  • Make sure to update your contact information as it changes

  • Keep your appointments – or let us know if you can’t

  • Choose someone to support you make decisions – an advocate, friend or family member

  • Treat other people with fairness, honesty and respect

  • Respect other people’s right to a safe and comfortable environment

  • Respect other people’s right to privacy and confidentiality

  • Give us honest feedback about our services

You can contact us by:

Contact the NDIS Commission

(w) www.ndiscommission.gov.au

(t) phone: 1800 035 544

TTY: 133 677

Interpreters can be arranged

You can contact the National Disability Advocacy Program

(e)disabilityadvocacy@dss.gov.au

Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601

Or search “disability advocate” online

Let’s Work Together

Get in touch so we can start working together.

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