top of page

How it work


When a refugee is identified for resettlement in the Australia - Nation wide — and before their flight is arranged — UFVRA - Australia  sits down with our resettlement agency peers to determine the best city and partner for each case.

During this process, Our experts take into account the refugee’s country of origin, the language they speak, where in the country they might have family members, and other important factors such as physical disabilities or mental health needs. Based on this information, UFVRA  and the other agencies will identify which of our collective network partners is best equipped to support each individual or family.

One of our partners, for example, is located in a city with a robust community of Bhutanese refugees. Because of the the cultural support there — and the fact that local partner staff speak the language — LUFVRA  might decide to resettle a new refugee case from Bhutan at that location.


When a refugee first arrives at the airport, they are greeted by Our partner staff and brought to a home or apartment that has been prepared for them in advance–stocked with modest furniture, culturally familiar foods, and all of the basic amenities of an Australian home.

Over the course of the next few months, case managers support the individual or family in learning to navigate their new community. Adults are enrolled in English language classes, children are enrolled in school, and UFVRA partners guide the refugee(s) in using public transportation and accessing community resources. They are introduced to new neighbors and church and community groups that will play an important role in providing each refugee with support and companionship for years to come.

Case managers support refugees in learning financial literacy and help them find a job or vocational calling that will be a stepping stone towards self-sufficiency.


Resettlement agencies play a critical role in the resettlement and ultimate integration of refugees to their new communities. In the first three months following their arrival in Australia, refugees are put through cultural orientation , a set of informal and formal trainings that help them adjust to cultural norms and new situations. During this time, refugees will learn about everything from basic safety principles and Australian laws to employer expectations and banking and finance.

bottom of page