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Support Coordination

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Support coordination


Support Coordination is a type of service that can help NDIS participants to understand and use the supports in their NDIS plan.

What can my Support Coordinator help me with?

Your support coordinator can help you in many ways, depending on your preferences and choices.

They will help you:

  • understand and use your NDIS plan

  • make the most of your funded supports

  • access community and mainstream services

  • build your ability to become more independent

  • connect with people in your life such as family, friends and carers to help you achieve your goals

  • connect with providers

  • and decide when you want to access supports and services, and how much you want to pay for these.

  • help you with your service agreements and service bookings.


A Support Coordinator will focus on supporting you to build skills and direct your life as well as connect you to providers

There are three levels of support coordination that may be included in your NDIS plan. Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your plan. UFVRA  provides Level 2; Support Coordination.

  • Level 2: Support coordination – This support will assist you to build the skills you need to understand, implement and use your plan. Our support coordinators will work with you to source supports and increase your capacity to undertake a variety of things.

The third type of support coordination is a higher level. UFVRA does not provide this however we may be able to assist with referral to a provider who may

  • Level 3: Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service. Generally a Specialist Support Coordinator will be funded where there are additional high or complex needs in your situation and will be a qualified and experienced practitioner such as an Occupational Therapist, Psychologist or Social Worker.

What does a Support Coordinator Do?

  1. A Support Coordinator will support you to understand and implement the funded supports in your plan and link you to community, mainstream and other government services. A Support Coordinator will focus on supporting you to build skills and direct your life by connecting you to providers who assist in these areas.

  2. The role of a Support Coordinator is varied with a high level of skill in relationship support, crisis and issues management alongside a thorough understanding of the NDIS and its impact for participants.

  3. Support coordinators can also assist you in planning ahead to prepare for and optimise your plan review

ctivities a Support Coordinator usually undertakes

UFVRA  Support Coordinators can:

  1. Assess a number of mainstream, community, informal and provider options available for you.

  2. Negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers.

  3. Negotiate services and prices as part of any quotable supports.

  4. Arrange any assessments required to determine the nature and type of funding required (eg: assessment to determine the type of complex home modifications required).

  5. Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds.

  6. Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds.

  7. Link to mainstream or community services (eg: housing, education, transport, health).

  8. Strengthen and enhance their capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:

    • Resolve problems or issues that arise.

    • Understand their responsibilities under service agreements.

    • Change or end a service agreement.

  9. Abide by the NDIS legislation and rules including provisions relating to reasonable and necessary supports.

  10. Understand the NDIS Price Guide and flexibility within budgets.

  11. Provide the NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency.

At times, Support Coordinators may also undertake specialist activities such as assisting the participant to get ready for their plan review by helping them:

  1. Assess whether they achieved their goals and got value for money for their plan.

  2. Identify solutions to problems experienced in implementing the plan and consider new goals.


Working across south east Queensland, we are there to help you realize your goals and build a life full of possibilities. Talk to one of our friendly team about our Support Coordination Service or click on the link below.

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