We value your feedback.

Submit your feedback via the form below.

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At UFVRA  we are on a continuous journey of improvement. We recognise the valuable role that our Individuals, their families, the Family Network, employees and the wider community play in improving services and outcomes.

We understand that giving feedback can be time consuming and sometimes may be uncomfortable but we welcome feedback – positive or not so positive about any aspect of our business –  as it gives us an opportunity to reflect on our services and adapt to changing needs and to improve your experience on your journey with us.

Please view our delivery of services policy and procedures document to read our policy about Feedback. UFVRA’s policies about Feedback, Complaints and Improvement follow principles of procedural fairness and natural justice and complies with the requirements under the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.

Feedback is confidential and  given the attention it deserves from the Chief Executive Officer and we invite you to start a conversation with us (anonymously if you wish) in the way you feel comfortable from the options below:

• Writing a letter to: The Chief Executive Officer, 76 Beaudesert, Road Moorooka, QLD 4105

• Sending an email to amin@ufvra.org.au

UFVRA is committed to ensuring that the complaints are handled in a manner which is culturally appropriate, fair courteous and respects the rights and privacy of the person making the complaint (complaints can also be given anonymously). A complaint is defined as any expression of dissatisfaction, however made, about the standard of service, policies, procedures, costs or employees of UFVRA. UFVRA have a detailed complaints procedure to support your right to complain about an aspect, issue or incident that takes place on your journey with us. Advocacy is also available to you, should you need assistance to make a complaint please let us know.  Alternatively, advocacy options may be available through the organisations below:

• NDIS Quality and Safeguards Commission 

• Disability Services Commission

• Explorability Inc.

• Advocacy WA

• National Disability Advocacy Program

• People with Disabilities WA

• Ethnic Disability Advocacy Centre

• Ombudsman WA

• Health and Disability Services Complaints Office

• Mental Health Advocacy Service

UFVRA aims to resolve complaints in the shortest possible time frame and we will update you of its progress. If we can answer any further questions about making a complaint or its process please let us know, your enquiry will be confidential.   We welcome your feedback, compliment or complaint and look forward to hearing from you soon.

Please click the button below to open our feedback form

You can send us your feedback through our email: admin@ufvra.org.au