Service & Support

---

UFVRA is an established not for profit organisation providing a diverse range of services

---

Our History

---

Our history reflects UFVRA – Australia deep immigrant roots and passionate commitment to welcoming newcomers, especially those who are most in need.Through the Long Welcome, we help ensure that refugees and migrants are protected, embraced and empowered in a world of just and welcoming communities.

1. Volunteers: 46 Founded: 1991

2. Revenue: US$ 000 (2019)

3. Executive director and CEO: Peter & Emmanuel

---

Vision & Mission

---

Our Vision:

• An engaged, all migrants and refugees are protected, embraced and empowered in a world of just and welcoming communities eading change.

Our Mission:

• Supporting the community on all sides by working creatively to meet needs and interests in a rapidly changing world working inclusively. we stand with and advocate for migrants and refugees, transforming communities through ministries of service and justice.

---

Our Values

---

Integrity:

• We are committed to a culture of honesty, accountability, transparency and justice. Driven by a desire to serve vulnerable refugees and migrants, we refuse to compromise our moral, economic, and political integrity as we carry out our mission to that conclusion

Creative:

• We are committed to new ways of supporting and engaging. UFVRA invites others to join our mission, eager to embrace fresh perspectives and explore new ways to engage in this work of welcome.

Passionate:

• We are determined to actions that improve the quality of life and a sense of belonging.

Inclusive:

• We advocate for inclusive communities that support participation and access.

Collaborative:

• We embrace opportunities to build alliances that strengthen our capacity.

Interdependence

UFVRA – Australia depends on a diverse network of community partners, not for profit groups, and private entities to magnify our reach and impact – and they rely on our expertise and leadership.

---

UFVRA - Annual Reports

---

We’re proud of our Annual Reports

They have achieved ‘Silver’ in the Australasian Reporting Awards in both 2018 and 2019. Our reports tell our story and are a great place to read more about who we are and what we do.

Our annual reports are available to view.

1. Annual Report 2018/19

2. Annual Report 2017/18

3. Annual Report 2016/17

4. Annual Report 2015/16

Annual Report 2015/16 on our expertise and leadership.

---

Quality Statement

---

Our policy

UFVRA is committed to providing a high quality of care and support to the people we provide services to.

This includes:

• Ensuring that services are well planned

• Internal controls are in place to comply with relevant funding body standards

• A quality management system is in place

• The service is effective in meeting the diverse needs of the community

• The service is provided at the best possible level of quality.

• The services we provide are diverse and we continually shape our services, programs and activities to support those in need effectively.

Our quality objective

Our quality objective is to meet or exceed community needs and expectations in a proactive, professional and cost-effective manner.

We aim to achieve this by:

• Establishing and maintaining a Quality Management System in accordance with AS/ANZ ISO 9001

• Reviewing our business processes regularly to ensure continuous improvement

• Collaborating with our partners, the community and other key stakeholders

• Meeting relevant industry standards, regulatory requirements and contract arrangements

• Integrating quality management into our daily work practices

• Setting and documenting objectives and targets for our core activities

• Reviewing and evaluating our performance across all services, to ensure continuous improvement in everything we do.

UFVRA Corporate and Leadership teams are committed to establishing, implementing, integrating and maintaining a Quality Management System.

---

Child Safety

---

Our Commitment to a Child Safe Culture

The purpose of the Child Protection Act 1999 (QLD) is to provide for the protection of children. The underlying principle of the Child Protection Act 1999 is that all children have the right to protection from harm. Harm to a child is any detrimental effect of a significant nature on the child’s physical, psychological or emotional wellbeing. It is immaterial how the harm is caused. Harm can be caused by physical, psychological or emotional abuse or neglect; or sexual abuse or exploitation. The purpose of this policy is to ensure that all employees and volunteers at UFVRA have clear guidelines to assist them in responding to suspicions or allegations of harm to children accessing the service.

Our commitment to a child safe culture

• UFVRFA - Australia offers a range of services that enable us to reach out, advocate, connect and inform. We work with a multitude of people in a range of programs to promote a diverse, socially just and inclusive community. A number of our programs enable us to work directly with families and young children. In recognising that children are vulnerable to the actions of adults we embrace the following:

Statement of Commitment

• UFVRA believes that all children have the right to a life that is free from harm. Our services that cater to children aim to provide an environment that is free from any type of abuse or intentional harm. Employees and volunteers at these services are aware of their obligations under the law in regards to the welfare of children and at all times uphold their obligation. Harm to a child is any detrimental effect of a significant nature on the child’s physical, psychological or emotional wellbeing. It is immaterial how the harm is caused. Harm can be caused by - physical, psychological or emotional abuse or neglect; sexual abuse or exploitation.

Child and Youth Risk Management Strategy

• UFVRA -Australia will comply with legislative framework outlined in the Working with Children (Risk Management and Screening) Act 2000 and Working with Children (Risk Management and Screening Regulations 2011 to keep children and young people safe. In order to comply with the legislative framework, a child and youth risk management strategy must include eight minimum requirements.

These requirements are:

• Address the organisation’s commitment to creating a safe and supportive service environment;
• Strengthen an organisation’s capability to provide such an environment;
• Assist an organisation to manage any particular concerns with respect to the safety and wellbeing of children and young people who are involved with the organisation, and
• Promote the consistency of an organisation’s approach to risk management, both within the organisation and with respect to compliance with the requirements under the Act

Further information

If you would like a copy of our Child Protection and Risk Management Policy or speak to someone about our policy please contact UFVRA by telephoning 07) 21030518or email: admin@ufvra.org.au

Peter Lino
Chief Executive Officer
10 December 2016

---

Privacy Policy

---

Privacy Policy

UFVRA – Australia (ABN 70 678 268 916) respects your personal information's importance of privacy and security. This privacy policy sets out how we collect, hold, and use and disclose your personal information and underpins our commitment to protecting your right to privacy. This policy reflects UFVRA - Australia obligations under the Privacy Act 1988 (including the Australian Privacy Principles) (the Privacy Act). As members of the following bodies, we adhere to additional codes of conduct and ethical fundraising practices:

Australian Council for International Development (ACFID), complying with its Code of Conduct;

Australian Direct Marketing Association, complying with its Codes of Practice;

Fundraising Institute Australia (FIA), adhering to its ethical practices for fundraising; and

Public Fundraising Regulatory Authority (PFRA), complying with its standards.

We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website or obtain a copy from our Donor Care Team; contact details are included at the bottom of this policy.

Collection of Personal Information

UFVRA – Australia follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals, including supporters, employees, contractors, volunteers, special representatives/delegates, and job applicants. This information may be collected directly from you in person, by phone or email, on hard copy donation forms, via our website or social media. We may also collect your personal information from publically available sources or third parties.

Use of Personal Information

The personal information we collect and hold generally includes contact details (i.e., name, address, email, and phone number), personal details including date of birth, and a credit card or bank account details.

We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes, or as permitted or required by law. Generally, we collect and use your personal information for:

• Processing donations;

• Communicating with you via mail, email, SMS, or phone;

• Completing financial transactions, including issuing receipts;

• Maintaining accurate details of our donors' history, interests, and contact preferences;

• Responding to your questions, comments, or other requests; or

• We are offering you employment.

As detailed below, we also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns, and appeals or about campaigns and appeals which may be of interest to you. We may also offer you the opportunity to participate in surveys carried out by UFVRA – Australia.

By completing our donation and pledge forms, you consent to Australia for UFVRA storing your personal information for processing donations, communicating with you, issuing receipts, and sharing with our trusted service providers. We will endeavor to provide you with an opportunity to opt-out of receiving future communications and make every effort to ensure that our opt-out notices are straightforward and easy to follow. If you do not wish to receive future communications from UFVRA – Australia or want to limit the use of your personal information, then please contact our Donor Team; contact details are included at the bottom of this policy.

Direct Marketing

We use your details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email, SMS, or telephone. As we have many supporters, at times, we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the Privacy Act's use and disclosure requirements and the Australian Privacy Principles.

Disclosure and Sharing of Personal Information

We occasionally invite other like-minded and trusted organizations in Australia to contact you with information that may be of interest. These allow UFVRA – Australia to increase its base of supporters and reach more people with our vital message.

Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our events and administration duties.

Strict confidentiality agreements are in place with our service providers and external agencies and with staff and volunteers who handle your personal information. We will only disclose your data for the purposes for which it was initially collected, other directly related intents, or purposes to which you otherwise consent.

​

Other than as stated above, we will not share your personal information. However, though unlikely, it is possible that we might be forced to disclose personal information in response to legal processes. Or when we believe in good faith, the law requires it, for example, in response to a court order, subpoena, or a law enforcement agency's request.

If you do not wish UFVRA – Australia to share your personal information with like-minded and trusted organizations in Australia. you may opt-out by ticking the related boxes on our donation pledge forms or contacting our Donor Care Team; contact details are included at the bottom of this policy.

​

Access and Correction of Personal Information

UFVRA – Australia will correct its records containing personal information as soon as practically possible at the request of the individual concerned under the Privacy Act. We take reasonable steps to ensure that the personal information we collect and hold is accurate, complete, and up-to-date. However, we rely on you to advise us of any personal information changes to maintain accurate, complete, and up-to-date information.

On request, we will provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.

Individuals wishing to lodge a request to access and correct their personal information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.

Quality of Personal Information

UFVRA – Australia will review its collection and storage practices on a regular and ongoing basis to ascertain how improvement, to accuracy, can be achieved. We may utilize the services of third parties to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organizations to comply with the Australian Privacy Principles.

Storage and Security of Information

We strive to protect your personal information protected from misuse, loss, interference, unauthorized access, modification, or disclosure. For example, whenever we ask for your financial details online, we use industry-standard security on our website forms.

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, UFVRA – Australia cannot ensure or warrant the security of any information you transmit to us over the Internet. You do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security both on our systems and in transit between our systems and the companies who provide us with various services. Third-party service providers may use data centers overseas or locate overseas. If you do not wish to make your financial contribution online, please contact our Donor Care Team to receive a hard copy form; contact details are included at the bottom of this policy.

Making a Privacy Complaint

If you wish to make a complaint about a breach of this privacy policy, the Privacy Act, or the Australian Privacy Principles, you can contact our Donor Care Team; contact details are included at the bottom of this policy.

We will manage your complaint following our Complaints Policy. You will need to provide us with sufficient details regarding your complaint and any supporting evidence and information. We will contact you if we require any additional information from you and notify you in writing of the investigation outcome. If you are not satisfied with our determination, you can contact us to discuss your concerns. Suppose your complaint is about the way we handle your personal information. In that case, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.

​

General Data Protection Regulation

UFVRA - Australia does not have an establishment in the European Union (EU), does not offer goods or services to individuals in the EU, and does not monitor individuals' behavior as far as their action takes place in the EU. Individuals located in the EU should contact UFVRA's National Representatives in their respective countries or via the international UFVRA Website.

​

Online Activity and Privacy

• Cookies

Cookies are small text files downloaded to and stored on your device when you visit a website. Cookies are widely used by website owners to provide you with a good experience while you browse and provide information that can help website owners improve websites.

Our site uses cookies to:

• Make our site work

• Collect anonymous data on how users navigate our site, which helps us to improve it

• Allow you to share our content on social networks.

• Please help us provide relevant advertising to those who may be interested in it.

We do not use cookies to:

• Collect any personally identifiable information

• Pass personally identifiable data to third parties.

What cookies do we use, and for what purposes?

Our site's cookies fall into four categories – strictly necessary cookies, functional cookies, performance cookies, and advertising cookies. Each of these categories is explained below, along with details of the specific cookies used, though we may use additional or alternative cookies within each category at any time.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies or advertising cookies.

1. Strictly necessary cookies

These cookies are essential for our site to work, for example, to allow you to make a donation, submit a service request or register for an event on our site.

​

1. Functional cookies

These cookies enhance your experience while using the site by recognising you when you return to our site, for example, by remembering your content or accessibility preferences.

​

Performance cookies

These cookies collect information about how visitors use our websites, such as which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect personal information; all information collected by these cookies is aggregated and anonymous.

​

1. Advertising cookies

These cookies contain campaign related information on or for the user. Remarketing is a way for us to connect with people who have recently interacted with our site. We may place remarketing cookies on your device during your visit so that our preferred selected third-party suppliers, including Google, may use the information gathered to show you relevant UFVRA - Australia advertising when you visit other websites. If we have linked our Google Analytics and AdWords accounts, AdWords website conversion tags will read these cookies unless you were opt-out.

​

1. Third-party cookies, https://support.wix.com/en/article/cookies

We use some third-party services or software on our website, including cookies, Facebook https://support.wix.com/en/article/cookies. Third parties, including Facebook, YouTube, Google, and Twitter, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. UFVRA - Australia does not control the setting of these services or software, so we suggest you check the third-party website for more information about how to opt-out of the collection and use of ad targeting information.

To find out more about cookies, including how to see what cookies have been set and how to manage. and delete them on a wide variety of desktop browsers, https://support.wix.com/en/article/cookies-and-your-wix-site

​

Why we use cookies

When you visit our website, our server tracks non-personal statistical information about your experience on the site, such as pages viewed and donation details. UFVRA – Australian websites use cookies and tracking technology to enhance your experience and deliver content relevant to your behavior. This enables us to gather information such as the number of website visits and how you interact with our website. We use this information to understand more about how our site is used to improve your experience continually.

We also use cookies to track our website's statistics, which allows us to understand your visit better and improve the layout and functionality of our website. This analysis is conducted in such a way to ensure the anonymity of visitors while the information can help us customize the online experience for visitors to our site. No personally identifiable information is obtained. Information is gathered at an aggregate level and shared with third parties to help us analyze website usage and deliver marketing material.

By accepting our cookie policy and continuing to use our sites without changing settings, you are agreeing to our use of cookies.

Controlling the use of cookies

If you do not wish to receive any cookies, you may set your browser to either prompt you to accept cookies on each visit or refuse all cookies.

Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies set by any websites, you can generally do this through your browser settings. These settings are usually found in your internet browser's 'options' or 'preferences' menu

However, please note that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your internet browser settings to block cookies, our site will set cookies.

We use some third-party services or software on our website. Third parties, including Facebook, YouTube, Google, and Twitter, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. A4U does not control the setting of these cookies, so we suggest you check the third-party website for more information about opt-out of their collection and the use of ad targeting information.

To find out more about cookies, including how to see what cookies have been set and how to manage. and delete them on a wide variety of desktop browsers, https://support.wix.com/en/article/cookies-and-your-wix-site

Social Media

Our website and mobile site may contain links to online forums. Please think carefully before posting or publishing any Personal Information in these forums as it will be publicly available.

Secure Online Transactions

If you donate via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend taking appropriate security precautions when accessing the Internet via public Wi-Fi networks or shared computers (Third-party) payment.

Contact Us

You will find the most current version of our Privacy Policy on our website at privacy-policy.

If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by UFVRA – Australia, please contact our Donor Care Team:

By phone on (07) 21030518 (within Australia) o (no stamp required)

via email on admin@ufvra.org.au

---

Our Team

---

Chief Executive Officer: Peter Lion Our corporate team: UFVRA has six corporte team members Our board of directors: UFVRA has eight Board Members

---

Governance Committee Charter

---

COMPOSITION

The Corporate Governance Committee is a sub-committee of the Board. It comprises up to six members including the Chief Executive Officer and non-executive Directors. Other relevant management together with external parties who are not Directors but whose expertise or input is relevant to the operation of the Committee may attend by invitation. The Committee Chairman is a non- executive Director, and the quorum for holding a meeting of the Committee is two non-executive Directors.

Members are appointed by the Board, and the performance of the Committee is reviewed by the Board at least annually.

ROLE

The primary responsibilities of the Corporate Governance Committee are to assist the Board in its governance role of ensuring that the organization operates effectively, efficiently, ethically and legally by:

1. developing and implementing an evaluation process to assess the performance of the Board and its members;

2. developing and recommending to the Board an appropriate set of corporate governance principles;

3. identifying and recommending candidates for membership of both the Board and its committees, and of the Council of Governing Members; and

4. Advising the Board in relation to periodic reviews of the governance process and the Constitution.

REPORTING

The Committee is accountable to the Board of Directors. The Chairman of the Committee reports to the Board Meeting following each meeting of the Committee on the matters discussed and makes any recommendations to the Board which have been agreed by the Committee. Detailed minutes of each meeting are provided to the Board for review.

While the Committee is required to make recommendations on various matters to the Board, it does not have the authority to commit the Board or management to the implementation of any of its recommendations except where such authority is specifically delegated to it by the Board.

OPERATING PROCEDURES

In discharging its responsibilities the Committee meets on a regular basis to consider various matters relevant to its role.

1. Board Performance Evaluation

The Committee makes recommendations to the Board regarding performance evaluation. As such, the Committee:

1. 1. reviews the company’s performance evaluation procedures in relation to the Board and its members on an annual basis to ensure that they reflect contemporary best practice;

   2. assesses the performance evaluation feedback from Directors provided to it by the Chairman of the Board, and makes recommendations to the Board on responses which may be translated into actions in subsequent periods; and

   3. Advises on appropriate disclosures of the findings from the evaluation process.

2. Corporate Governance Principles

The Committee develops and makes recommendations to the Board on the adoption of corporate governance principles which are consistent with the ASX Principles of Good Corporate Governance to the extent that they may be applicable to the operations of the company.

Performance against those principles is required to be reviewed annually and reported in the Annual Report.

1. Board and Council Membership

The Committee meets makes recommendations to the Board on the size and composition of both the Board and the Council of Governing Members. In doing so it is required to consider:

1. 1. the range of skills which is required to maintain and enhance the effectiveness of each body;

   2. the need for appropriate succession planning and turnover of Directorships in relation to the Board;

   3. the findings of annual performance evaluations of the Board and its members and any subsequent actions which have been agreed; and

   4. The contributions which might be expected from candidates.

2. Governance Review

The Committee monitors contemporary governance practices on an ongoing basis and makes recommendations to the Board on constitutional and governance changes which should be considered to ensure their continued appropriateness

The Committee may also be required by the Board to consider changes to specific aspects of both the Constitution and governance process separately from the five year review.

1. Other Matters

The Board may require the Committee to examine specific issues which are outside its normal terms of reference. The Committee may also identify specific issues and recommend to the Board that it be authorized to consider them.

---